Terms & Conditions

House Rules

Reservation Policy

  • Sedona/AZ Sales/Bed Tax will be added to your total.
  • We will charge your account 21 days prior to arrival.
  • $25 cancellation/processing fee applies.
  • Cancellation within 21 days or less of your scheduled arrival date is refunded only if we are able to rebook your room.
  • You can look for travel insurance at insuremytrip.com.

Property Rules

  • Not suitable for children.
  • Sorry, no pets allowed.
  • No smoking indoors.
  • We offer vegetarian, vegan, gluten free, and lactose free options.

Check-In & Check-Out

  • Check-in time: 3:00 PM
  • Check-out time: 11:00 AM

Privacy & Cookies

The Joy Sedona ("we", "our" or "us") is committed to maintaining your privacy. This privacy policy outlines our practices with respect to information collected from users who access our website or otherwise share personal information with us. The policy also contains information about cookies.

Information We Collect

We collect two types of data and information from users:

  • Non-personal Information: Un-identified and non-identifiable information made available via your use of the site, including aggregated usage information, browser type, operating system, language preference, access time, and activity on the site.
  • Personal Information: Individually identifiable information including device information (geolocation, IP address, unique identifiers), registration information (name, email for newsletter signups), contact information (from Contact Us forms), and booking information (name, contact details, payment information).

How We Use Information

  • To keep internal records
  • To send notices regarding our services and respond to customer service issues
  • To periodically send promotional emails about new products, special offers, or other information
  • To serve relevant advertisements when you use our site
  • To customize the site according to your interests
  • To conduct statistical and analytical purposes to improve the site

Marketing

We may use your personal information for providing promotional materials concerning our services. We provide means to decline receiving further marketing offers. If you unsubscribe, we will remove your email address or telephone number from our marketing distribution lists. Please note that we may still send important administrative communications.

Sharing Information

We do not rent, sell, or share users' information with third parties except as described below:

  • Third-Party Service Providers: We share information with third parties involved in providing services to you, who may only use it for the stated purpose.
  • Legal & Regulatory Authorities: We may share information when required by law or to exercise our legal rights.
  • Business Transitions: Information may be transferred as part of a sale, merger, or other business transition.

Your Rights

  • Receive confirmation whether personal information is being processed and access your stored data
  • Receive a copy of personal information in a structured, machine-readable format
  • Request rectification or erasure of your personal information
  • Object to or request restriction of processing
  • Lodge a complaint with a supervisory authority

These rights are not absolute and may be subject to our legitimate interests and regulatory requirements.

Cookies

A cookie is a small piece of information sent to your browser and placed on your device. Our site uses the following types of cookies:

  • Session cookies: Stored temporarily during a browsing session and deleted when the browser is closed.
  • Persistent cookies: Saved on your computer for a fixed period to remember your preferences for repeat visits.
  • Third-party cookies: Set by other online services for analytics and content purposes.

We also use Google Analytics to collect information about site usage. You can withdraw cookie consent at any time by configuring your browser settings, though some features may not operate properly.

Security & Retention

We employ industry standard procedures to ensure the safety of your information. We retain personal information as long as necessary to provide services and comply with legal obligations.

If you have questions, contact us at GuestServices@SedonaViewsBB.com.

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